Support AI employees

Support AI employees for faster ticket triage and customer replies.

Explore pre-built Support AI employees for ticket categorization, first-response drafting, prioritization, and human escalation — then deploy the workflow that fits your team.

Deploy a support AI employee → Explore Support employees
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Support AI employee capabilities

Give your support team a reliable starting point for organizing inbound work, preparing accurate replies, and routing the issues that need human attention.

Categorize and prioritize inbound tickets

Categorize incoming tickets by type, severity, and urgency so the queue is easier to review and the most important issues are visible first.

Draft product-informed first responses

Draft accurate first-response replies using your product knowledge base or docs URL, ready for a support teammate to review or send.

Escalate complex or sensitive issues

Escalate complex or sensitive issues to the right human team member and add the context needed for a focused handoff.

Support outputs your team can review

Turn a busy support queue into structured work products that help the human team respond, route, and improve the customer experience.

Queue management

Prioritized ticket queue

A categorized view of incoming work that highlights ticket type, severity, urgency, and the next review step.

  • Category, severity, and urgency
  • Priority order for human review
  • Ticket status and internal notes
Customer communication

Review-ready first replies

Draft responses grounded in product knowledge so a support teammate can review the answer before it reaches the customer.

  • Draft reply for each Tier 1 issue
  • Product-aware troubleshooting context
  • Clear review or send handoff
Team and product insight

Escalation and issue reports

Give the human team concise context on escalations and recurring patterns worth flagging for product.

  • Escalation summaries for the human team
  • Top recurring support issues
  • Weekly pattern reports

Discover Support AI employees

Review each profile for its workflow, tools, outputs, and deployment path.

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